Putney Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Putney Man And Van provides removal, transport, collection, delivery and related services within the United Kingdom. By making a booking, accepting a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. For the avoidance of doubt, references to Putney man and van, Putney man and van service, Putney moving service, and similar wording all refer to the same service provider described in this document.

The purpose of these terms is to create a clear and fair agreement between the customer and the company. They explain how bookings are made, how payments are processed, what happens if plans change, and how liability is handled in the event of loss or damage. They also describe the rules that apply to waste removal, prohibited goods, and legal compliance. If any part of these terms is unclear, the customer should ask for clarification before the service begins.

These terms apply to domestic and commercial customers alike, whether the job involves a single item, part-load transport, furniture relocation, courier-style delivery, or waste-related collection. Nothing in these terms affects the customer’s statutory rights. However, those rights operate alongside these terms and do not replace the need to follow the booking process, payment rules, or site instructions. The company may update these terms from time to time, and the version in force at the time of booking will normally apply.

1. Booking Process

All bookings are subject to availability and acceptance by the company. A booking request may be made by telephone, email, online form, or any other method offered at the time. Once the customer provides the required details, including collection and delivery addresses, the nature of the items, access conditions, dates, and any special handling requirements, the company may issue a quotation or estimate. A quotation is based on the information supplied by the customer and may change if the details prove to be incomplete or inaccurate.

A booking is not confirmed until the company has accepted it and, where requested, received any deposit or prepayment. The company may refuse a booking at its discretion, particularly where the job appears unsafe, unlawful, beyond operational capacity, or inconsistent with the information initially provided. The customer must ensure that all information is accurate and must promptly notify the company of any changes affecting timing, volume, weight, parking, access, or item description.

The customer is responsible for ensuring that the premises are ready for the agreed service, including access arrangements, lift availability, parking permissions, and item preparation. If the crew arrives and is prevented from working because of inaccurate information, poor access, missing keys, or other customer-related issues, the company may charge waiting time, abortive visit fees, or a revised service charge. For larger or more complex jobs, the company may conduct a visual assessment before confirming the final price or method of work.

2. Service Scope and Customer Responsibilities

The company will provide the service with reasonable skill and care and will use appropriate vehicles, tools, and labour for the job agreed. The exact scope of work will be defined by the booking details and any written or verbal confirmation. Unless expressly agreed in writing, the company is not responsible for dismantling furniture, disconnecting appliances, packing goods, or removing fixtures that require specialist trade knowledge. The customer should make sure that items are empty, secure, and fit for transport.

The customer must not place prohibited, dangerous, illegal, or contaminated goods into the load without prior written approval. This includes, but is not limited to, chemicals, gases, explosive materials, asbestos, medical waste, uncontrolled liquids, firearms, and items subject to licensing restrictions. The company may refuse to transport any item that appears unsafe, exceeds vehicle limits, or poses a risk to the crew, other property, or the public. In such cases, the customer may still be charged for the time and resources already allocated.

If the service includes loading or unloading, the customer should provide reasonable assistance where requested, particularly if access is difficult or items are heavy, awkward, or fragile. The company may decline to move items that are obviously unsafe for manual handling or that require specialist lifting equipment not arranged in advance. Any instruction from the customer must be lawful, safe, and proportionate to the agreed task. The company may suspend work if continuing would breach health and safety requirements.

3. Payments and Charges

Prices are usually based on a quotation, hourly rate, fixed fee, or a combination of these methods. Unless stated otherwise, all prices are exclusive of VAT where VAT is applicable. Additional charges may apply for congestion, parking, tolls, long carries, stairs, multiple stops, heavy items, waiting time, out-of-hours work, or changes requested after booking. The final invoice may therefore differ from the initial estimate if the scope of work changes or if the information provided was incomplete.

Payment is due in accordance with the payment terms confirmed at the time of booking or on the invoice. The company may require a deposit, partial prepayment, or full payment in advance, especially for larger bookings, peak periods, or short-notice jobs. Accepted payment methods may vary and will be confirmed when the booking is made. If payment is made by bank transfer, the customer should ensure cleared funds are received before the service date unless otherwise agreed.

If payment is not made on time, the company may charge reasonable administration fees, interest, or recovery costs to the extent permitted by law. The company may also withhold completion, refuse delivery, or suspend further work until outstanding sums are paid. Any dispute over an invoice must be raised promptly and in writing, but disputed items do not normally suspend the customer’s obligation to pay the undisputed portion of the account.

4. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether resources have already been committed. For example, short-notice cancellation may result in a fee to cover administrative time, vehicle allocation, crew costs, and lost business opportunity. Where a deposit has been paid, it may be retained in full or in part to the extent that it reflects genuine losses or non-refundable costs.

If the customer wishes to change the booking date, time, collection point, delivery point, or scope of work, the company will try to accommodate the request but cannot guarantee availability. Rescheduling may be treated as a new booking if the original slot cannot be reused. The company may cancel or postpone a job if it is unable to perform the service safely or lawfully, if access becomes impossible, if the customer fails to cooperate, or if force majeure prevents attendance.

Force majeure includes events outside reasonable control, such as severe weather, traffic incidents, road closures, strikes, civil disruption, fire, flood, mechanical failure, or emergency restrictions. In such circumstances the company will use reasonable efforts to rearrange the service, but it will not be liable for losses caused by delay or non-performance arising from those events. If the company must cancel, any prepaid sum for the unperformed part of the service will usually be refunded, subject to lawful deductions for work already completed.

5. Liability and Insurance

The company will exercise reasonable care while handling items, but the customer acknowledges that moving goods can involve inherent risks, especially where items are heavy, fragile, old, poorly packed, or awkwardly positioned. The customer must ensure that valuable, delicate, or irreplaceable items are properly protected and disclosed before transport. Unless the company has expressly agreed to pack or wrap the items, responsibility for adequate packaging remains with the customer.

The company will not be liable for pre-existing damage, concealed defects, wear and tear, or loss caused by the customer’s failure to disclose material information. Nor will the company be liable where damage results from inadequate packing, insecure loading by the customer, or the inherent fragility of the item itself. The company’s liability may also be excluded or limited where the customer instructs the crew to act against advice, or where the customer insists on moving items that the crew has identified as unsafe.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Subject to that, and to the fullest extent permitted by law, the company’s total liability for loss or damage arising from any one booking will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit has been expressly agreed in writing. Any claim should be reported as soon as reasonably possible and supported with photographs, a description of the issue, and any relevant documentation.

6. Waste Regulations and Disposal Requirements

Where the service involves waste removal, clearance, or disposal, the customer must comply with applicable UK waste laws and regulations. The company will only collect, transport, or dispose of waste in accordance with legal requirements and its own operational authorisations, where applicable. The customer confirms that any waste presented for removal is accurately described and does not include prohibited, hazardous, or undeclared items. Misdescription of waste may result in refusal of collection, additional charges, or reportable compliance issues.

The customer is responsible for ensuring that waste transfer arrangements are lawful and that any necessary documentation is completed truthfully. The company may require the customer to confirm the nature of the waste and to sign or accept a waste transfer note, inventory, or declaration. If the service involves mixed waste, bulky waste, electrical items, or items requiring special handling, the customer must notify the company in advance so the correct procedures can be followed. Illegal dumping, fly-tipping, and disposal of controlled waste without proper authority are strictly prohibited.

The company reserves the right to refuse any load suspected to contain hazardous, clinical, contaminated, or otherwise regulated materials unless prior arrangements have been made and all legal and safety obligations can be met. If prohibited waste is discovered after collection has begun, the company may terminate the job, isolate the load, and notify the customer of any resulting costs or compliance steps. The customer remains responsible for the accuracy of all information supplied about waste contents and origin.

7. Complaints, Claims, and Dispute Handling

If the customer is unhappy with any aspect of the service, the issue should be reported promptly so that the company has a fair opportunity to investigate and, where appropriate, remedy the matter. Complaints should include the booking reference, date of service, a clear explanation of the issue, and supporting evidence where available. The company may ask for photographs, invoices, or other records to assess the claim. Delay in reporting a problem may reduce the ability to investigate effectively.

The company aims to resolve issues by discussion, repair, partial refund, or another reasonable solution depending on the circumstances. This process does not prevent either party from pursuing formal legal rights if a dispute cannot be settled informally. However, the parties should first try to resolve matters in good faith and without unnecessary escalation. Any claim for damage, loss, or overcharge must be made within a reasonable time and, in any event, within the period permitted by law.

The customer agrees that the company may rely on the booking details, written instructions, photographs, and service records as evidence of what was agreed and how the work was performed. If a claim is found to be unfounded, exaggerated, or based on inaccurate information supplied by the customer, the company may reject the claim in full. This does not affect any mandatory rights available under consumer law or other applicable legislation.

8. General Legal Provisions

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. A failure or delay by the company in enforcing any right under these terms will not constitute a waiver of that right. The company may assign or subcontract part or all of the service where reasonable to do so, provided the overall service remains consistent with the booking agreement.

These terms, together with the accepted quotation or booking confirmation, form the entire agreement between the parties in relation to the service. No statement made outside these terms will override them unless agreed in writing by an authorised representative of the company. The customer must not rely on informal assurances that conflict with the written booking details. These terms are intended to be fair, transparent, and legally compliant.

The agreement is between the customer and the company providing the Putney man and van services. Any person booking on behalf of another party confirms that they have authority to do so and will be responsible for ensuring that the actual recipient or property owner complies with these terms where relevant. The customer should retain a copy of the booking confirmation and these terms for future reference.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law or mandatory legal rules provide otherwise. This governing law clause applies whether the service involves household removals, furniture transport, collections, or other man and van work.

The customer acknowledges that the service is provided in reliance on the details supplied at the time of booking and on the customer’s compliance with these terms. By proceeding with the booking, the customer confirms that they have read, understood, and accepted the conditions set out above. If the customer does not agree to these terms, the service should not be booked or used. Acceptance of the service constitutes acceptance of the contract.