Putney Man And Van Service Terms and Conditions

These Terms and Conditions apply to all bookings made with Putney Man and Van for domestic, commercial, and specialist transport services within the UK. By confirming a booking, the customer agrees to be bound by these terms. They are designed to set clear expectations for the man and van service in Putney, including how bookings are accepted, how charges are calculated, what happens if plans change, and the limits of liability that apply during the provision of services.

Throughout this document, the terms “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person, business, or organisation making the booking. These terms are intended to be fair and transparent, while reflecting common industry practices for a Putney van service operating under UK law. If any part of these terms conflicts with mandatory consumer legislation, the legal requirements of the UK will apply.

By arranging transport, removals, collection, delivery, or related work through our Putney Man and Van service, you confirm that you have read, understood, and accepted these terms. Where a booking is made on behalf of another person, the individual making the booking warrants that they have authority to do so and that the relevant customer has agreed to the applicable conditions.

1. Booking process

Bookings may be made by telephone, email, online form, or other approved communication methods. A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment. Estimates may be provided before the booking is finalised, but such estimates are based on the information supplied at the time and may change if the scope of work changes. For example, the number of items, access conditions, floor levels, parking restrictions, or time required may alter the price for the Putney man and van service.

When making a booking, you must provide accurate details about the items to be moved, collection and delivery addresses, preferred dates and times, access arrangements, and any special handling requirements. This includes notifying us in advance if any item is unusually heavy, fragile, awkward, valuable, contaminated, or requires disassembly. We reserve the right to refuse or adjust a booking if the information provided is incomplete, misleading, or materially different from the actual job on arrival.

We will allocate vehicles, equipment, and personnel based on the agreed booking details. If, on arrival, the service requested is materially different from the service booked, we may revise the quote, alter the schedule, or decline to proceed where safe and practical completion is not possible. Any additional labour, waiting time, stair carry, parking charges, or congestion-related costs may be charged separately if they were not included in the original price.

2. Payments and charges

Unless otherwise agreed in writing, payment is due on completion of the service, before goods are unloaded, or in accordance with any invoice terms agreed at the time of booking. We may request a deposit, advance payment, or card pre-authorisation to secure a booking, particularly for larger removals, same-day work, or jobs requiring specialist planning. Any deposit paid may be non-refundable in the circumstances set out in the cancellations section below.

Prices may be quoted as hourly rates, fixed fees, or a combination of both. Where an hourly rate applies, billing may start when the vehicle and crew depart for the collection point or at the agreed start time, whichever is earlier or specified in advance. Where a fixed price is agreed, it is based on the job details provided and may be adjusted if there are unforeseen changes, additional stops, extra labour, or delays outside our control.

All charges are stated in pounds sterling unless otherwise agreed. We may apply VAT where required by law. If parking, tolls, road charges, congestion fees, disposal fees, or other third-party expenses are incurred during the work, these may be added to the final invoice if they are not already included in the quoted price. It is the customer’s responsibility to ensure that suitable parking is available, or to reimburse reasonable parking-related costs if we must arrange parking in order to complete the job.

3. Cancellations, rescheduling, and waiting time

You may cancel or reschedule a booking by giving us notice as early as possible. Cancellations made with sufficient notice may not incur a charge, depending on the type of booking and whether preparation has already begun. If a deposit was paid, part or all of it may be retained to cover administration, vehicle allocation, reserved labour, or other reasonable costs already incurred.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or are unable to proceed with the service, we may charge a cancellation fee or the full booked amount if the vehicle and crew were dispatched and we were unable to recover the time lost. For a van and man service in Putney, this is especially relevant where a time slot has been reserved and other work has been declined in order to fulfil your booking.

Where our staff are delayed by factors beyond their reasonable control, including traffic disruption, road closures, adverse weather, or incidents on the route, we will aim to keep you informed and to rearrange where possible. If you delay us on site, waiting time may be chargeable. If the delay is excessive, unsafe, or prevents us from completing the service within our operational limits, we may treat the booking as cancelled by the customer.

4. Customer responsibilities

You are responsible for ensuring that all items are properly packed, labelled, and prepared for transport unless packing has been specifically included in the service. We do not accept responsibility for poor packing, unstable stacking, or items left loose, open, or unsecured unless damage results directly from our negligence. The customer must ensure that appliances are disconnected, drains are emptied where relevant, and any prohibited items are removed before the service begins.

You must ensure that the collection and delivery premises are safe and accessible. This includes arranging access codes, lift availability, keys, permits, and any necessary permissions from building management or landlords. If there are narrow staircases, low ceilings, restricted access routes, or other hazards, you must tell us in advance. We may refuse to move an item if we believe it poses a risk to staff, property, or other goods.

Where you ask us to move items on behalf of a third party, you confirm that you have authority to do so and that the third party accepts these conditions. You also warrant that all goods are lawfully owned, possessed, or otherwise authorised for transport. We do not accept items that are illegal, stolen, hazardous, leaking, infested, or otherwise unsuitable for carriage under UK law or our safety policies.

5. Liability and limitation of responsibility

We will exercise reasonable care and skill in providing the Putney man and van service. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to meet legal obligations that cannot be excluded. We are not liable for indirect or consequential losses, including loss of earnings, missed appointments, business interruption, emotional distress, or loss of profit, unless such exclusion is prohibited by law.

We are not liable for pre-existing damage, wear and tear, hidden defects, inadequately packed items, or items that were structurally weak or unstable before handling. If a customer requests that an item be moved in a way that our staff believe may cause damage, we may refuse to proceed or require a written waiver where appropriate and lawful. Such a waiver does not remove liability for negligence but may confirm that the customer has accepted known risks.

Any claim for damage, loss, or shortage must be reported as soon as reasonably possible and in any event within a reasonable period after completion of the service. Where applicable, supporting evidence, including photographs and a description of the issue, may be required. Our maximum liability for any single claim will be limited to the value of the affected item or the amount recoverable under any relevant insurance arrangement, subject always to mandatory law and the specific facts of the case.

6. Waste, disposal, and environmental regulations

Where the service includes removal, disposal, or clearance of unwanted items, all waste handling will be carried out in line with UK waste legislation and environmental requirements. Customers must declare in advance whether items are to be disposed of, recycled, donated, or delivered elsewhere. We do not accept responsibility for waste that has been misdescribed, mixed with hazardous materials, or contaminated in a way that prevents lawful disposal.

It is the customer’s responsibility to ensure that any waste handed over for removal is legally theirs to dispose of and does not contain prohibited substances. This includes, without limitation, chemicals, asbestos, paint thinners, gas canisters, clinical waste, batteries, oils, fridges requiring special treatment, or electrical items containing restricted components unless specifically agreed and handled in accordance with applicable regulations. If prohibited or undeclared waste is discovered, we may stop the job, return the items, and/or charge additional costs.

Any waste transfer or disposal activity may require documentation such as a waste transfer note, item list, or proof of lawful disposal route. By instructing us to remove waste, you confirm that you understand that certain items require specialist handling and may incur additional fees. We reserve the right to decline any disposal request that could expose us to regulatory breach, environmental risk, or unsafe handling conditions. Our Putney man and van service is not intended to facilitate unlawful dumping or non-compliant disposal of materials.

7. Delays, force majeure, and operational limits

We shall not be responsible for failure or delay in performing our obligations where such failure arises from events beyond our reasonable control. These may include severe weather, accidents, road closures, vehicle breakdown, fuel shortages, industrial action, public emergencies, or governmental restrictions. In such circumstances, we may reschedule the booking or cancel it without liability for indirect losses.

Our crews will operate within legal weight limits, safety standards, and practical handling limits. We may use additional equipment or extra personnel where needed, but we are not obliged to lift or carry items that are unsafe, inaccessible, or impossible to move without risk. If specialist machinery, a second vehicle, or disassembly by a qualified technician is required, this may be arranged separately and charged accordingly.

We reserve the right to refuse service where carrying out the booking would breach the law, endanger staff or the public, or damage property. In such cases, we may still charge for time already spent, mileage incurred, or costs reasonably incurred in preparing for the booking, to the extent permitted by law. Our aim is to complete the work efficiently and safely, but safety and compliance take priority over speed.

8. Data, communications, and updates to terms

We may use the contact details provided by the customer to send booking confirmations, schedule updates, invoice information, and service-related notices. You are responsible for ensuring that your contact information is correct and monitored. We will handle personal data in accordance with applicable UK data protection law and only use it for lawful business purposes connected with the provision of services, administration, and dispute handling.

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will generally apply to that booking, unless a change is required by law or agreed otherwise in writing. Continued use of the man and van service Putney after publication of revised terms does not automatically affect existing bookings.

If any part of these terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or provision at any time shall not be treated as a waiver of that right or provision for the future.

9. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the services, the booking process, the payment terms, or these conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer rights provide otherwise.

Nothing in these Terms and Conditions is intended to exclude or limit any statutory rights that apply to consumers under UK law. If you are booking as a business customer, additional commercial terms may apply where agreed in writing, but they will not override mandatory legal protections. By proceeding with a booking, you acknowledge that these terms form the basis of the agreement between you and Putney Man and Van.

These conditions should be read together with any quotation, invoice, or written agreement issued for the specific job. In the event of conflict, the written booking confirmation will take precedence over general descriptions of service, provided that such confirmation does not contradict mandatory law. The overall intention is to provide a clear, lawful, and fair framework for every Putney man and van booking.