Terms and Conditions

Putney Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Putney Man and Van provides removal and man and van services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Putney Man and Van, the provider of removal and man and van services.

1.2 "Customer" means the individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, man and van, loading, unloading, packing, transportation, or related services supplied by the Company.

1.4 "Goods" means any items, furniture, personal belongings, equipment, or other property that the Company is requested to move, handle, or store.

1.5 "Service Area" means the areas in which the Company routinely operates, including but not limited to Putney and surrounding locations, as may be updated by the Company from time to time.

2. Scope of Services

2.1 The Company provides local and regional man and van and removal services, including domestic and small commercial moves within its Service Area and across the United Kingdom, subject to availability and agreement.

2.2 The specific Services to be provided will be detailed in the booking confirmation, including collection and delivery addresses, date, estimated time, vehicle size, and any additional services such as packing or furniture assembly, where agreed.

2.3 The Company reserves the right to decline any booking or to refuse to transport any Goods which, in its reasonable opinion, may create a risk to health and safety, are illegal to transport, or are otherwise unsuitable.

3. Booking Process

3.1 Bookings may be made via the Company’s approved booking channels as made available from time to time. The Customer must provide accurate and complete information, including collection and delivery addresses, access details, property type, number of floors, parking conditions, approximate volume of Goods, and any special handling requirements.

3.2 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation or apply additional charges if the information provided proves to be incomplete, inaccurate, or misleading.

3.3 A booking will only be confirmed once the Customer has accepted the quotation and, where required, paid the applicable deposit or provided payment details as requested by the Company.

3.4 The Customer is responsible for checking that all booking details are correct. Any changes must be communicated to the Company as soon as possible and may be subject to additional charges or revised availability.

4. Access, Parking, and Customer Responsibilities

4.1 The Customer must ensure that adequate access is available at both the collection and delivery locations. This includes arranging suitable parking for the Company’s vehicle and ensuring that driveways, entrances, stairways, and corridors are clear.

4.2 Any parking permits, permissions, or suspensions required must be organised by the Customer unless otherwise agreed in writing. The Customer is responsible for any parking charges or fines incurred as a direct result of inadequate arrangements or incorrect information provided.

4.3 The Customer must ensure that all Goods are properly packed and ready for transport at the agreed time, unless the Company has agreed to provide packing services. Fragile or high-value items should be appropriately protected and clearly labelled.

4.4 The Customer, or an authorised representative, must be present at the collection and delivery addresses to direct the placement of Goods and to sign any relevant documentation, unless otherwise agreed with the Company in advance.

5. Payments and Charges

5.1 The Company will confirm the applicable charges at the time of booking, which may be based on an hourly rate, a fixed price, or another agreed pricing structure.

5.2 Unless otherwise agreed, payment is due on or before the day of the move, and in any event prior to unloading at the delivery address. The Company reserves the right to withhold completion of the Service if payment has not been made in accordance with these Terms and Conditions.

5.3 The Company may require a non-refundable deposit to secure a booking. The amount and due date of the deposit will be communicated to the Customer at the time of booking.

5.4 Additional charges may apply in the following circumstances:

a) Delays caused by the Customer, including but not limited to waiting time, inadequate access, or Goods not being ready for loading.

b) Changes to the scope of the Services, such as additional pick-up or drop-off points, extra Goods, or extended travel.

c) Extra labour required due to heavy, oversized, or difficult-to-handle items, or where access is more restricted than originally described.

5.5 All prices are quoted inclusive or exclusive of VAT as indicated by the Company at the time of quotation. The Customer is responsible for any applicable taxes, duties, or charges.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible using the same booking channel or another method accepted by the Company.

6.2 The following cancellation charges may apply:

a) Cancellation more than 7 days before the scheduled service date: no cancellation fee, although any non-refundable deposit may be retained.

b) Cancellation between 7 days and 48 hours before the scheduled service date: up to 50 percent of the quoted price may be charged.

c) Cancellation less than 48 hours before the scheduled service date or failure to be present at the agreed time: up to 100 percent of the quoted price may be charged.

6.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will endeavour to accommodate the request but cannot guarantee availability. Amendments may result in revised pricing.

6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, or other operational issues. In such cases, the Company will seek to offer an alternative date or a refund of any amounts paid for Services not provided, but shall not be liable for any indirect or consequential losses.

7. Customer Warranties and Exclusions

7.1 The Customer warrants that:

a) They are either the owner of the Goods or have the full authority of the owner to move, store, or otherwise handle the Goods.

b) The Goods do not include any items prohibited by law, or any items listed as excluded by the Company.

7.2 Unless specifically agreed in writing, the Company will not carry:

a) Cash, securities, jewellery, watches, or other precious items.

b) Dangerous goods, including but not limited to flammable liquids, explosives, gas cylinders, corrosive substances, or toxic materials.

c) Perishable or temperature-sensitive goods.

d) Animals or live plants.

7.3 If any of the above items are transported without the Company’s knowledge, the Company shall not be liable for any loss, damage, or consequential loss arising from such items, and the Customer shall indemnify the Company against any resulting claims, penalties, or costs.

8. Liability for Loss or Damage

8.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, liability for loss or damage is subject to the limitations set out in this section.

8.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable cost of repair or replacement, up to a maximum amount per job as notified by the Company. The Customer should request details of current limits if required.

8.3 The Company shall not be liable for:

a) Loss or damage arising from wear and tear, gradual deterioration, moths, vermin, or inherent defect.

b) Loss or damage to Goods packed by the Customer where there is no visible external damage to the packaging.

c) Damage to furniture or Goods where they have been dismantled or reassembled by the Customer or by any person not acting on behalf of the Company.

d) Loss or damage arising from non-disclosure of fragile or high-value items requiring special handling.

e) Loss or damage caused by weather conditions, road conditions, traffic, or other events beyond the Company’s reasonable control.

8.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of income, loss of opportunity, or loss of enjoyment.

8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within 7 days of the completion of the Services. The Customer must provide reasonable evidence of the loss or damage and cooperate with the Company in investigating the claim.

9. Time Estimates and Delays

9.1 Any times provided for arrival, completion, or duration of the Services are estimates only and are not guaranteed, although the Company will use reasonable endeavours to meet agreed times.

9.2 The Company shall not be liable for any loss, cost, or inconvenience suffered by the Customer as a result of delay arising from traffic conditions, accidents, weather, vehicle breakdown, or other circumstances outside the Company’s reasonable control.

10. Waste, Disposal, and Environmental Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will not remove household refuse, builder’s rubble, hazardous waste, or any items that require specialist disposal unless expressly agreed in advance.

10.2 The Customer is responsible for ensuring that any items presented for removal do not constitute controlled or hazardous waste. Where such items are identified, the Company may refuse to carry them and may charge a reasonable fee for any time spent dealing with the issue.

10.3 If the Company agrees to remove unwanted items for disposal, this will be treated as an additional service and may incur separate charges. Any such disposal will be carried out in compliance with applicable regulations, as far as reasonably practicable.

10.4 The Customer must not request or encourage the Company’s staff to dispose of items unlawfully, including fly-tipping or disposal in unauthorised locations. The Customer shall be responsible for any penalties, costs, or claims arising from such requests where they are acted upon contrary to Company policy.

11. Insurance and Customer Protection

11.1 The Company maintains appropriate insurance cover relating to its operations, including public liability insurance, subject to policy terms and limitations.

11.2 The Customer is encouraged to maintain their own insurance cover for Goods in transit and any particularly high-value items, as the Company’s liability is limited as set out in these Terms and Conditions.

12. Complaints and Dispute Resolution

12.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be addressed promptly.

12.2 Formal complaints should be submitted in writing, providing full details of the issue, including the date of the move, addresses, and a description of the matter of concern.

12.3 The Company will investigate complaints in good faith and aim to provide a response within a reasonable period. Where appropriate, the Company may propose remedial action or goodwill gestures, without admitting liability.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data relating to the Customer for the purposes of managing bookings, providing Services, handling payments, and responding to enquiries or complaints.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, adverse weather, strikes, lock-outs, industrial disputes, accidents, war, civil commotion, or the actions of third parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be considered severed from the remaining provisions, which shall continue to be valid and enforceable.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further exercise of that right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services. No other terms, whether oral or written, shall form part of this agreement unless expressly agreed in writing by the Company.

16.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking, unless changes are required by law or regulatory authority.